Existing Clients - Fast Request Forms

Select and complete the most appropriate request form and we will get back to you asap.
If you have any questions please view our FAQ page.

Request Payout Figure

Payout figure can only be issued for up to 14 days

By submitting this form, I/we acknowledge that I/we have provided truthful, correct and accurate information on this request.

ONCE YOU SUBMITTED THIS REQUEST, WE AIM TO GET BACK TO YOU BY EMAIL TODAY IF REQUEST WAS SUBMITTED BEFORE 3PM SYDNEY TIME ON A BUSINESS DAY.

Postpone a Direct Debit

  • This request is subject to approval
  • Only 2 postponements are permitted per account
  • A payment can only be postponed for up to 14 days.
  • Postponing a payment does not extend loan term
  • At least 3 business days notice is required to postpone a direct debit.
  • This payment variation request will incur a $20.00 fee

a $20.00 fee added to my account

By submitting this form, I/we acknowledge that I/we have provided truthful, correct and accurate information on this request.

ONCE YOU SUBMITTED THIS REQUEST, WE AIM TO GET BACK TO YOU BY EMAIL TODAY IF REQUEST WAS SUBMITTED BEFORE 3PM SYDNEY TIME ON A BUSINESS DAY.

Reschedule Direct Debit Dates

  • This request is subject to approval and additional interest may apply
  • This request may take up to 3 business days to process
  • Rescheduled payments should not extend loan term, as such the new payment commentment date should be within 7 days of your coming payment date.
  • A $20.00 fee will be added to your account balance for this request

a $20.00 fee added to my account

By submitting this form, I/we acknowledge that I/we have provided truthful, correct and accurate information on this request.

ONCE YOU SUBMITTED THIS REQUEST, WE AIM TO GET BACK TO YOU BY EMAIL TODAY IF REQUEST WAS SUBMITTED BEFORE 3PM SYDNEY TIME ON A BUSINESS DAY.

Change of Bank Account

  • This request is subject to approval
  • You must be the sole bank account holder
  • Bank account must permit direct debit, you will be liable for any dishonor as a result of an invalid bank account (Most Credit Card or Saving Accounts do NOT accept DDR, Everyday accounts may accept DDR). 
  • It may take up to 3 business days for the new bank account to take effect
  • Base on this request, you authorised us to complete the “change of bank account form” (If applicable) on your behalf and change this account details accordingly in the DDR system
  • For DDR payment of over $1,000, please upload a bank statement coverpage of your new account.

By submitting this form, I/we acknowledge that I/we have provided truthful, correct and accurate information on this request.

ONCE YOU SUBMITTED THIS REQUEST, WE AIM TO GET BACK TO YOU BY EMAIL TODAY IF REQUEST WAS SUBMITTED BEFORE 3PM SYDNEY TIME ON A BUSINESS DAY.

Other Request

By submitting this form, I/we acknowledge that I/we have provided truthful, correct and accurate information on this request.

ONCE YOU SUBMITTED THIS REQUEST, WE AIM TO GET BACK TO YOU BY EMAIL TODAY IF REQUEST WAS SUBMITTED BEFORE 3PM SYDNEY TIME ON A BUSINESS DAY.